Macorva helped our organization increase survey responses by 75%.
Macorva seamlessly integrated with our salesforce instance to provide a streamlined way to generate surveys to consented patients via email and text. By doing so, we increased survey responses by 75%. For survey responses that were negative, we enabled communication to the person's manager for coaching opportunity. Macorva provides an infrastructure that makes it simple to understand your customer's feedback in a timely fashion. In addition to the product, the team behind it is a pleasure to work with from sourcing to implementing, and post implementation reporting.
Pretty sweet tool for Performance Management / Surveys. Radiant AI needs work
Integrartion with ZenDesk. Survey Analysis
Revolutionizing the view of "HR" tasks...
My team and I recently implemented Macorva with an initial lens on Employee Engagement Surveys and Performance Management. We are thrilled with the ease of use, support from the Macorva team, and the amount of time people leaders have saved by leveraging the AI feature, particularly for end of year performance reviews! We're excited to expand and use additional Employee Experience and Customer Experience surveys in 2024!
Very helpful
The personalized service we were given once it was determined how our surveys needed to operate as well as the continued check-ins with our manager to make sure everything was going well.
Marcova is an excellent CX Survey Platform
I like their forward thinking and constant growth and improvement, particularly with inteegrating AI technology. I especially appreciate the catered support received by Samantha Mager who made our first time using Marcova a breeze.
Good service. Needs additional features to be considered world class.
The support is amazing and that makes it recommendable. Integration with ADP was painless. The features available are solid.
Basic Survey Functions
The appearance of the platform to users is clean and simple.
Really good Platform
Marcova has exceeded my expectations. Everyone I talked to is very professional and always willing to help with my questions. They made the implementation process easy to follow and continually improved the platform, which is a plus.
Great Customer Focus!
It's refreshing to deal with a vendor that is flexible and wants to provide a product that meets & exceeds my needs, rather than working with a cookie cutter product my needs may not fit into.
Employee and Customer Feedback Made Simple
Macorva makes gaining insights from our employees and customers simple. Macorva's unique technology, access to normative data, and easy use make them the best!